Last updated: 30 Aug 2026
The E-Commerce Law of Saudi Arabia grants you the right to withdraw from a service within seven days of contracting, provided you have not used it, and to cancel an order before delivery and recover what you paid.
This page sets out how we apply that right to each thing we offer, and what the law excludes from it. Nothing here reduces any right the law grants you.
The right of withdrawal does not apply to: goods manufactured or modified to the customer's own specification, digital content once downloaded or used, and services already started or actually consumed.
Accordingly, exhibition stands built to a client's dimensions, digital reports once downloaded, and systems once run on a live event are governed by the specific terms below.
Cancellation 14 or more days before the event: full refund.
Cancellation 7 to 13 days out: 50% refund, as the seat is reserved and operational commitments have been made.
Cancellation within 7 days: non-refundable, but you may instead transfer the ticket to someone else by notifying us at least 48 hours in advance.
If we cancel an event, you receive a full refund with no deduction. If we postpone, your ticket automatically remains valid for the new date, and you may request a full refund within 14 days of the postponement announcement.
Digital products (reports, studies, templates) are delivered immediately on payment. You may withdraw within 7 days provided the file has not been downloaded or used. If you hit a technical fault with the file or receive the wrong one, contact us within 7 days and we will fix it or refund you in full, even after download.
The trial account is free and one-time; no amount is charged and nothing is refundable.
Before the system runs on a live event: full refund within 7 days of subscribing.
Once actually in use - registration opened to the public, the first attendee registered, or the first message sent to your attendees - the system counts as a service consumed; the amount due for the period used is calculated and any balance refunded.
Customisation work completed and delivered - such as a badge design or a registration page in your identity - is non-refundable.
In all cases we let you export your full attendee data before the account is closed.
Before work starts: full refund less a 5% administrative processing fee.
After work starts: the amount due is calculated against the documented percentage of work completed, and the balance is refunded. Custom work already completed and delivered is non-refundable.
Because these carry contractual commitments to venues and suppliers, and stands are manufactured to the client's own dimensions, sponsorship packages and stands follow a specific cancellation schedule set out in the agreement, which takes precedence over this page where they differ.
Email us your request stating the order number and the reason; we respond within two business days.
Approved refunds are returned to the original payment method within a period not exceeding fifteen days from our acceptance, as the law requires - and usually within 7 to 10 business days depending on your bank.
If the transfer has not arrived after that period, write to us with the transaction reference and we will follow it up with the gateway and the bank.
If you are not satisfied with how we handled your request, you may file a complaint with the Ministry of Commerce through its official channels, without prejudice to your right to approach the competent judicial authorities in the Kingdom.